Job description

Summary/Objective

Satisfy Business Clients by following Quality Guidelines and B2B procedures to efficiently answer calls, input and verify customer data.

A B2B Agent L1 ensures consistency and compliance with company and departmental policies & procedures. Applies effective communication skills through verbal and written correspondence with customers and co-workers, in and across departments and sites:

• Answers and supports inbound telephone, Fax and eMail inquiries with external Business Clients

• Fosters and maintains effective quality customer relationships by addressing inquiries, questions and concerns with accuracy and professional understanding

• Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction

• Proficient in multi-tasking in a fast-paced environment and all areas of job responsibilities

• Strong communication, listening and organizational skills

• Other duties as assigned by the General Office Supervisor

Essential Functions

• Answer incoming calls to the Corporate gifts Team, direct caller to assigned Agent

• Respond to customers via email or fax in response to inquiries

• Generate Gift Lists, Confirmations on Excel Spreadsheets, email customers, file in digital, hard copy files

• Maintain customer files, ensure order within the Department

• Answer questions of customers regarding products, ordering process, after-sale issues

• Other duties as directed by Lead or General Office Supervisor

Day to Day Activities

• Be at your station logged on your PC and phone ready to work at start of your shift

• Follow your schedules start and end times for Lunch and Breaks

• Eager to learn new duties and cross-train with other Teams

• Follow routine task schedule as defined

Requirements

Qualifications, Education & Experience

• High school diploma or GED is preferred

• 2-3 years’ experience in business or industry– medical, legal, marketing, work-from-home experience a plus

• Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), Order Entry software

• Internet navigation, web order entry, social media

• Accuracy in data entry, keyboard/typing minimum 45wpm

• Excellent verbal, written and math skills to respond to emails, faxes, letters, quotes, proposals

• Good listening skills

• Excellent oral and written communication skills

• Self-motivated, responsible, dependable and prompt individual with excellent attendance

• Ability to handle a fast-paced environment and multi-task

• Ability to respond to a variety of customer inquiries is essential

Physical Demands and Work Environment

• Must be able to look at a PC for up to 8 hours

• Ability to listen to the customer using the supplied headset

• Ability to sit for an extended period of time

Note:

The statements above are intended to describe the general nature and level of work being performed by team members assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of team members in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

EEO Statement

Indrio Brands, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.

Vacation/time off blackouts may apply.

Job Types: Full-time, Temporary

Pay: From $11.50 per hour

Schedule:

• 8 hour shift

Work Location: One location

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