Job description

at west elm, you will…

▪ Create engaging experiences for customers by sharing expertise on styling, decorating & entertaining

▪ Seek out & promote innovative ways to make West Elm a neighborhood destination for inspiration

▪ Consistently keep the store energy lively & upbeat for customers & your teammates

▪ Suggest product to complement & complete initial selections to increase sales ▪ Provide strong follow-up to support & fulfill customer requests

▪ Share the stories, collaborations, craft & details behind our products to bring them to life for our customer

▪ Listen intently to discover customer aspirations, anticipate needs & suggest the right products

▪ Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, time frames & delivery

▪ Create lasting relationships with customers by capturing contacts, re-connecting & promoting all of the inspiration, events & services West Elm has to offer including the West Elm Credit Card, product launches, collaborations, how-to events, promotions & Home Stylist consultations

▪ Collaborate with the store team by appreciating & valuing the talents & contributions of others

▪ Consistently seek out ways to help customers & your teammates

▪ Drive sales by clienteling & connecting customers to you & West Elm

▪ Fulfill a promise for customers by seamlessly processing & coordinating all aspects of their purchase

▪ Maximize all of the resources available to get the customer what they want & resolve any issues

▪ Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

who you are…

▪ Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale

▪ Succeed in a team environment, while able to work independently & manage your own time

▪ Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box

▪ Know what questions to ask your customers in order to understand their personal style & needs

▪ Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products

▪ Knowledgeable of all your neighborhood’s treasures including the best flea markets, vintage shops, boutiques, dining & entertainment venues that help the customer layer unique items into their home

▪ Most successful when provided with clearly defined daily sales goals& metrics

Job Types: Part-time, Seasonal

Pay: $16.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Experience:

• retail sales: 1 year (Preferred)

Work Location: In person

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