BRIEF SUMMARY OF THE POSITION

Under supervision, this position provides administrative support for the security functions of the IT Security Department. This individual will report directly to the Director of IT Security.

ESSENTIAL PHYSICAL/COGNITIVE JOB FUNCTIONS

Employees must be able to perform the essential functions of this position, with or without reasonable accommodation.

• Provide support for incoming IT Security Help Desk tickets
• Respond to queries/requests either in person, email, or over the phone
• Maintain daily spreadsheets for system access requests
• Facilitate Hardware and Software disposal requests
• Manage all Change Control requests
• Oversee system completion for all terminations, transfers, position changes, and new hires
• Other IT Security responsibilities as assigned

EDUCATIONAL/EXPERIENCE REQUIREMENTS

Minimum Education/Experience

• Associates Degree in a Computer Related Field is preferred
• Strong analytical and organizational skills and high level of verbal and written communication ability.
• Ability to work independently and without direct supervision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

JOB LOCATION AND SCHEDULING

• Home base is Aultman Main Campus.
• Lunch and breaks as per hospital policy.
• Works in well-lighted/ventilated office area.
• Travel to off-site locations is required.
• Some lifting of light equipment will be required along with the potential of excessive walking/standing during working hours.
• Subject to changes in priorities and stress.
• Subject to frequent interruptions due to questions from staff members and customers.
• Hazardous waste exposure rating: 3

IMPORTANT NOTICE

This job description is intended to describe the general nature of the work performed. It does not contain a comprehensive inventory of all job duties, responsibilities, and qualifications. Employees will be required to perform any other job-related duties as requested by management. Aultman reserves the right to revise this job description. Employment with Aultman is at-will, meaning both Aultman and employees have the right to end the employment relationship at any time and for any reason. The at-will nature of this employment cannot be altered by and verbal statement or alleged verbal agreement. It may only be changed by a legally-binding written contract covering employment status. Aultman will reasonable accommodate employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on Aultman or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Human Resource Department and request such an accommodation.