Job description
We are seeking a Senior Director, Global PMO with the vision, experience, communication skills, and operational expertise to create an incredible and unforgettable customer experience while keeping a laser focus on customer outcomes. The role will report directly to the SVP, Global Technical Services and will lead a talented team of Project Managers within our Professional Services team who are the primary project advisors on all Enterprise projects. Join us to reimagine Customer Engagement with brands like Starbucks, Vans, American Airlines, Discovery Inc, and more!
Responsibilities
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Lead a global, diverse team of highly-skilled Individual contributors and people leaders
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Strive to continuously innovate project delivery methodologies and execution to ensure on-time and on-budget deployment of all customer projects
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Ensure project teams are following best practices and adhering to processes and policies (e.g. timesheet completion, project forecasting); identify and help to constantly improve best practices
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Identify and implement project management tools to facilitate and optimize project delivery and customer communication
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Manage the implementation and delivery of the red account process - with mitigation plans for at-risk customers and success plans/timelines for escalations
Manage The PMO Business
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Act as an escalation point in projects and provide expertise to ensure delivery quality for all project deliverables
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Establish and facilitate effective project management governance, oversight, and prioritization in support of the organization's objectives.
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Manage staffing allocations for all geographies
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Recruiting, onboarding and development of PMO org to ensure success for the individual and the initiatives they lead
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Perform accurate analysis and effective diagnosis of project implementations and manage day-to-day relationships
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Manage and control project scope, timeline, budget, risks & issues, and change control processes across multiple regions and teams simultaneously
Qualifications
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8+ years of managing Professional Services and/or PMO teams
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8+ years of customer-facing experience
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10+ years of project management experience required
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Deep understanding of services financials and services processes at technology companies
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You are an excellent communicator and influencer. You know how to create strong relationships across various departments in order to gain buy-in and drive constant improvement.
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You are someone who challenges the status quo with the goal of bringing in new innovative ideas and improving upon programs and processes.
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You have a can-do attitude to resolve problems and deliver results.
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You have the ability to thrive in a dynamic, ever-changing environment.
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Have prior experience working in the international environment, strong influencing and persuasion skills and the ability to be a respected collaborator.
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Digital Marketing experience preferred
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