You Will:

• Manage and oversee Form Operations, including licensing and end-to-end digitization, to support the successful launch and maintenance of the Compass Documents product.
• Manage the Glide business, including responsibility of the P&L and other general operations.
• Gather localized transaction requirements from real estate agents, attorneys, industry groups and other stakeholders around the US.
• Develop partnerships with our real estate teams nationwide, including establishing ongoing requirements and strengthening relationships with agents and brokerages as we continue to develop and iterate on our Documents strategy.
• Translate requirements into clearly defined policies and procedures for theProduct and Form Operations teams to follow.
• Define resourcing requirements, and hiring and training strategies for non-technical staff members needed to serve new markets.
• Work together with our analytics team to deploy comprehensive instrumentation to track progress and updates to Documents.
• Identify efficiency bottlenecks and collaborate with Glide’s product and engineering teams to deploy automation and tooling to solve them.
• Oversee quality assurance surrounding Glide’s form filling solutions.
• Setup feedback loops with end users to maintain and continuously improve product quality.

You Might Be A Fit For This Role If:

• You want a mission-critical role with maximum impact
• You have experience scaling operations at one or more startups or technology companies
• You have worked in a Business Development role or equivalent and established customer relationships
• You have experience defining product policy and working in a regulated industry
• You have exceptional attention to detail and a passion for continuous improvement

Requirements:

• Minimum 5-7 years of experience in Business Operations or a related field
• Minimum 3+ years of direct management experience
• Demonstrated track record leading geographic and/or customer expansion for a technology company
• Business Development experience a plus

The base pay range for this position is $164,000-$245,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as an additional part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.