Job description

Job Role: Senior Relationship Manager, Asset Servicing Americas - Self-Managed Asset Owners

Location: Chicago, IL, US (Onsite)

Duration: Full Time

Job description

Sr. Relationship Manager, C&IS Americas self-Managed Asset Owner

Job Title: Responsible for managing client relationships for Self-Managed Asset Owner (SMAO) clients. Utilizes knowledge of Omnium and asset servicing to provide clients with information and suggestions to add value to the relationship. Identifies opportunities to cross-sell products generating additional revenues.

1. Manages client relationships for SMAO clients – these are asset owner client shapes that utilize Northern Trust’s Omnium platform.

2. Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.

3. Develops complete understanding of client's business, objectives, goals and market challenges, and ensures bank relationship plan is consistent.

4. Cultivates strong working relationships with client contacts. Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.

5. Educates client on emerging issues, bank products and services, regulatory/tax changes, and the general hedge fund environment, advising the client of the impact on the client's business and on our own services.

6. Cross-sells bank products/services and participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.

7. Manages client profitability, understands competitive environment, develops pricing strategies, and works with team to enhance profitability.

8. Operates independently; has in-depth knowledge of business unit / function.

9. As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level.

10. Carries out activities that are large in scope, cross-functional and technically difficult.

11. Strategic in developing, implementing and administering programs within functional areas.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: One location

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