The Server will be primarily responsible for the service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items. Checks station before, during and after shift for proper set-up and cleanliness. Answers the phone and greets the guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness. Takes the order and inputs the order into the Micros system to inform the kitchen of the particulars of the order. Retrieves order from kitchen, confirms its accuracy and delivers it to guests. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

DUTIES

• Serve food courses and alcoholic beverages to guests
• Answer questions related to menu selections
• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in MICROS system at time of order
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights, etc
• Present physical and accurate check to guest and process payment
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
• Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Consistently maintain a positive attitude
• Encourage a positive attitude among Team Members
• Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
• Perform all duties in a timely and professional manner
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
• Applies excellent guest relations skills when interacting with guests
• Observes hotel telephone etiquette, message, and call handling procedures
• Special projects and duties as assigned

General

• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

QUALIFICATIONS

• Ability to work as part of a dynamic team to consistently deliver a quality product
• Customer Service experience
• Ability to verbally communicate effectively with guests and team members
• Tolerance of all cultures
• Responsible Alcohol Awareness Training Certification or Equivalent
• Able to work a flexible schedule, including weekends and holidays
• Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time
• Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.