Job description
The Service BDC Agent will spend the workday on the computer and telephone. The ideal candidate will be a people-person, energetic, and professional. They will also respond to internet and telephone service customer inquiries, and make outbound phone calls. Generating appointments from our customer database is the main component of this position.
- Contact, build rapport and set service appointments with customers.
- Record all customer's lead notations and comments in the CRM.
- Be fully knowledgeable of all products and services offered.
- Be knowledgeable of product inventories, pricing, incentive programs, and financing options.
- Understand local competitors and be prepared to compete with them.
- Be punctual for all work schedules and meetings.
- Maintain a neat and professional appearance of yourself and your work areas.
- This position does start at 7:30 a.m. Monday - Friday.
QUALIFICATIONS:
- Previous experience in service BDC in an automotive dealership preferred.
- Well-organized with a customer-oriented approach.
- Excellent written and verbal communication and people skills.
- Experience using inventory and/or CRM systems.
- Experience in taking incoming phone calls, as well as making outbound marketing calls.
- Strong MS Office Suite computer skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Valid driver's license with a clean driving record.
- Ability to read and comprehend rules, regulations, policies, and procedures.
- Bilingual is a plus!
This position has an hourly base rate, with bonuses based on performance. This position requires 40 hours per week and some weekends. You will be paid for the duration of training. Sign on bonus dependent on experience.
Drug screening and background check required. Kelley Automotive Group is a drug-free workplace.
About Kelley Automotive Group:
Kelley Automotive Group has been bringing Florida the best in new and used vehicles for decades, and we're proud to have recently earned one of twenty 2019 GMC Dealer of the Year awards by GM. We received the only one in the state of Florida! A locally, family-owned dealership, we pride ourselves on not only giving our customers great deals, but also on making sure we provide the best customer service. The Kelley family has been proud to serve Polk County's automotive needs for the last 50 years.
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