Job description

Service Desk Analyst – TS/SCI

Xcelerate Solutions is seeking a Service Desk Analyst to support a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

Location:
Stennis Space Ctr, MS.

Security Clearance:

TS/SCI

Responsibilities:

• Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures;
• Provide operational support for all network and system components and conducts problem determination, escalation, and provides problem resolution;
• Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, and have a thorough understanding of networks and networking equipment).

Minimum Requirements:

• 3.5 years of experience working with networks and performing Network administration/Troubleshooting
• Must be familiar with Windows System administration tools and processes such as adding and removing user accounts and configuring and correcting profile issues.
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple task/events simultaneously and deliver on time.

Preferred Qualifications:

· DHS Experience

· Networking Certification

· Microsoft Certification

· Security+

· Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master’s degree.

About Xcelerate Solutions:

Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.

Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $70,454.48 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stennis Space Center, MS 39522: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Security clearance:

• Top Secret (Required)

Work Location: One location

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