Job description
Company Overview:
NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities:
Role Overview
The Service Technician Level I role is responsible for configuring, installing, and troubleshooting network and systems infrastructure solutions for our customers.
- Monday - Friday 7:00 AM - 4:00 PM Pacific Time
- Overnight travel to client sites throughout the State of California
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
- Delivering quality services for one or more technology practices.
- Configuring, installing, troubleshooting network and systems infrastructure solutions for our customers.
- Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation and support of the solutions offered by the practice.
- Accurate and timely tracking of client work and related documentation.
- Attending seminars as requested by the Professional Services Management Team.
- Administration: Consistent and accurate time entry input.
- Provide logistical support for shipping and delivery to local region.
- Loading/unloading of product/equipment
- Inventory/audits/stocking/shipping/receiving
- Prepare pallets/shrink wrap etc.
- Trash removal/disposal
- Warehouse duties (cleaning, sweeping, organization etc.)
- Provide deployment and logistical support.
- Assembly, configuration and installation of equipment (desktop computers, laptops, monitors, printers, etc.).
- Assist with entry-level configurations, imaging, staging etc.
- End point diagnosis, repairs (break/fix) and quality control.
- Provide inventory shipping and receiving support.
- Travel: To Customer sites as needed.
- Complete training as required.
Additional job responsibilities include, but are not limited to:
- Provide input for templates used to improve the quality of the service delivery process.
- Acquire technical certifications per training plan.
- Attend technical classes and web training.
- Other responsibilities as assigned.
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
- Ability to travel to client premises on a daily basis.
- Access to a vehicle and a clean driving record is required if driving.
- A phone reimbursement could be provided, if consistent driving is required.
- Ability to work evenings and weekends as required.
- Must be able to lift (~50) pounds of weight.
- Must possess excellent time management skills.
- Good written/verbal communication skills, critical thinking and problem solving or troubleshooting skills.
- Strong client service skills.
- Strong organizational and multi-tasking abilities to keep track of multiple tasks.
- Must be a team player, yet work well independently.
- Entry level desktop technical support experience.
- High school diploma or equivalent experience and knowledge/ some college preferred
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.