Job description

*Sign-On Bonus*

In your role as a Pella Service Technician you will be responsible for diagnosing, troubleshooting, adjusting, inspecting, repairing, and replacing parts on all Pella products while at customer locations. You’ll conducts proactive quality control reviews of service tickets, inspections of replacement parts, and assist with technical support for inside staff. You must have a customer service, quality, and safety-focused approach to servicing all Pella products…it’s the Pella Way!

Principal Duties and Responsibilities

include the following, but not limited to:

• Through problem solving and diagnosis, you’ll perform and complete service jobs on Pella products in the field.
• You’ll replace glass in windows or doors and install items such as window shades, blinds, muntins, screens, etc.
• You’ll be an advocate for your customers by providing them with helpful information on the care, operation and maintenance of their Pella products.
• Generate and update all service-related paperwork following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducts any necessary follow up service work or communication to achieve resolution and a “Very Satisfied” Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times.
• Performs job site walk-throughs and completes necessary paperwork, identifies items that need attention or correction prior to project finalization.
• Collects customer payment as required.
• Identifies and orders parts over the phone or via email through the CSR.
• Loads Service van with all necessary parts and equipment on a daily basis and maintains assigned service vehicle.
• Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for customers to do business with the company and promoting market share growth.
• May be asked to assist in the training of new Field Service Technicians or team members in other departments.
• Performs any other necessary task assigned in support of company goals or assistance with customer issues.
• Completes service work orders and communicates any ongoing customer or product related issues with CSR’s.
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy
• Promotes and facilitates continuous improvement activities in the department.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.