Job description

We, at INRY- an Elite ServiceNow partner, are seeking qualified, technically solid, and value-driven professionals to participate in our success story (recognized in INC magazine and Financial Times) as we keep accelerating our growth in this dynamic marketplace.

Our Customer Success Directors are practitioners and trusted customer advisors. They are responsible for driving value from the ServiceNow platform for our customers. They strategically align with customer stakeholders within their assigned customer base to empower and help them successfully deliver on their IT & Business Automation strategies. They will leverage industry experience, knowledge, and skills to help customers meet their business goals. Platform value is measured by customer adoption across the ServiceNow platform resulting in a return on investment for our customers and revenue for INRY and ServiceNow.

If you are an experienced consulting, delivery, or sales leader and customer advocate combined with technical ServiceNow acumen, we would love to hear from you. Come and become part of an agile organization with a highly performance-driven culture and People first approach.

What do you get to do?

• Own your accounts with the primary focus on boosting customer satisfaction, increasing the return on their ServiceNow investment, leading to increased revenue over time.
• Understand customer business drivers required to architect strategic roadmaps, future platform upgrades, and modernization to increase adoption across the enterprise by unlocking all the platform capabilities
• Supports customer platform owners in creating the overall roadmap and shapes demand for enterprise platform consumption. Support customer platform team alignment with the business strategy, roadmap, and platform governance policies
• Engage with customer stakeholders at multiple levels and build strategic relationships to ensure ongoing customer satisfaction
• Lead and drive the entire INRY sales cycle from opportunity identification to closure.
• Work closely with internal teams (delivery & solution engineering) to communicate customer feedback on product and project performance.
• Identify Industry trends and best practices across domains and work internally with the Solution Strategy team to craft additional service offerings in response to market needs.
• Tracking and reporting on account metrics with a keen eye on continuous improvement from a growth perspective.
• Manage account transitions in alignment with sales, solutions engineering, and delivery teams.
• Build exceptional, partner-of-choice relationships with ServiceNow stakeholders, including sales, pre-sales, and product line sales.

Position requirements:

• ServiceNow Expertise across the platform as a business owner, architect, consultant, or other leadership roles
• Any one of:
• ServiceNow Platform owner role or enterprise architect role for mid to large-size organizations.
• Hands-on consulting experience or selling complex enterprise consulting/solutions for business and IT transformation efforts
• Thought leader with deep connections within the industry that can be leveraged
• Excellent communication, presentation, and customer management skills
• Accountable, proactive, and highly motivated with no inhibitions to roll up sleeves and drive work
• Excellent ability to translate business goals into project goals
• Excellent negotiation ability to align priorities based on available budgets
• Willingness and ability to work in a fast-moving, culturally diverse, and globally distributed environment.

Job Type: Full-time

Salary: $120,000.00 - $160,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Compensation package:

• Quarterly bonus
• Yearly pay

Experience level:

• 10 years

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience working on the ServiceNow platform?

Work Location: Remote

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