Job description

About us

LSG Sky Chefs, a part of LSG Group is the world’s leading provider of end-to-end on-board products and services.

Our work environment includes:

• Food provided
• Growth opportunities
• Wellness programs

The SOC Controller primary responsibility is to be the main point of communication between UAL SOC Personnel and LSG. Our representative, stationed in the SOC between the hours of 0500 and each day’s end of operation, is responsible for relaying information between appropriate parties.

Main Accountabilities

• Distribute necessary real-time information from UAL to appropriate LSG Departments
• Next day’s Carryover Flights
• Aircraft Swaps
• Extra Flights (Ferries, Repos, Extra Sections, etc.)
• Up-counts and Up-Gauges/Down-Gauges
• Changes to International Inbound ETAs
• Current Day Cancellations
• Aircraft Mechanical Issues that Affect LSG (Chillers, Ovens)
• Identify trends in current-day callbacks
• Prepare Ramp Support by allowing them to stock frequently missed items.
• Inform the CSC so they are able to check Assembly and Food departments ensuring SOPs and UAL Specifications are met with consistency.
• Receive calls directly from Drivers regarding Block-Outs and relay information to the appropriate Zone Controller.
• Attend all UAL Station and Post-Bank Briefings
• 0715, 0945, 1515, 1530, 2030
• Utilize UAL systems (UNIMATIC, Airvision, FlyingTogether, Volare) to attain pertinent information regarding flight specifics (i.e. Researching callbacks to determine if requested items are “missing” or “additional” based off UAL specifications)
• Main point of contact for LSG Ramp Support when assigning the priorities during instances of multiple callbacks.
• Handles all calls for both UA ML and UAX operations.
• Additional ADHOC tasks can be assigned at any time.

Knowledge, Skills and Experience

High School Diploma or equivalent

• Proficient in Microsoft Excel, Word, PowerPoint and Outlook
• Ability to work with minimal supervision, interact with all levels of management
• Strong analytical, verbal, written, interpersonal and organizational skills
• Ability to work in a fast paced environment with large groups – must be flexible
• Bi-lingual English/Spanish required

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Des Plaines, IL 60018: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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