SOC Dispatch Support Specialist
Job description
Admiral Security Services, Inc. is hiring Dispatchers. We are looking for experienced Dispatchers to act as a communication point for emergency and non-emergency calls. Morning and Swing Positions available.
Admiral Security Services, Inc. is one of the fastest growing security providers in the nation. This position provides an essential role for our clients and communities. We help maintain safety protocols while staying vigilant during patrols and securing our clients assets. Joining the Admiral team is an opportunity to grow with one of the Nations leading security companies. We look forward to having you on the team.
The ideal candidate must have excellent communication skills and remain calm and composed in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.
The goal of this position is to allow multiple parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
- Receive emergency and non-emergency calls and record relevant information
- Address problems and requests by providing solutions or transmitting information to appropriate personnel
- Receive and dispatch orders for security officers
- Prioritize calls according to urgency and importance
- Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles, and requirements
- Enter data in computer system, maintain logs, records of calls, activities, and other information
Qualifications
- Proven experience as dispatcher or another relevant position
- Experience with technology
- Experience with quick data entry
- Knowledge of procedures and guidelines for emergency situations
- Proficient in the English language (oral and written)
- Outstanding organizational and multi-tasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
PPO 15200
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