Job description

We are looking for outgoing, dedicated, hardworking people join our team at this Starbucks located at the Pembroke Lakes Mall!

Working in a Starbucks store is different from any other job. You will be creating moments of connection with our customers every day, all around the world. You will handcraft delicious beverages and build relationships with our customers and with your fellow partners. We offer competitive pay, a free food item and beverage when on shift, and an environment that is truly welcoming.

Daily Operations Leaders
Daily Operations Leaders create great experiences for partners and customers alike. They run shifts, lead the store team and make decisions that impact store operations. This role is a great way to develop leadership skills and expand your responsibility.
Requires one (1) year of supervisory experience or sufficient customer service background.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

Common surfaces sanitized regularly, plexi-glass guards at registers and handoff

Applicant qualifications

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 2 years

Restaurant type:

• Coffee shop

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Common surfaces sanitized regularly

Application Question(s):

• Are you available to work Saturday and Sunday?

Education:

• High school or equivalent (Required)

Experience:

• Leadership: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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