Job description

Under the direction of the Senior Administrative Analyst, respond to end user support requests as the initial point of contact in resolving questions and issues concerning the StarRez Housing Database System.

Participate in data input and quality control and analyze issues and data exceptions to provide recommendations on reducing or eliminating their occurrence. Participate in testing and evaluating new or previously unused StarRez functionality and system changes prior to Housing Services acceptance of upgrade and service pack installation. Provide training to end users on basic functionality of StarRez and manage StarRez documentation via standard operating procedures. Assist in resolving customer service inquiries.

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

22
Records

Qualifications

Required/Preferred

Proficient in the use of Microsoft Access and Excel, with advanced knowledge of Excel formulas.

Required

Skill in analyzing information, problems and situations in order to come up with appropriate solutions using established policies and procedures.

Required

Ability to perform duties independently and with a great degree of accuracy, prioritize work, meet established deadlines and work effectively in an environment of frequent interruptions.

Required

Ability to work a variable schedule, to include weekends or alternate hours, during peak periods when needed to meet operational/business and customer service need; including the ability to work overtime.

Required

Ability to deal with confidential information with discretion and tact.

Required

Demonstrated ability to work with the public in a professional manner.

Required

Skill in working as a team member, collaborating with colleagues to accomplish the specific and overall goals of the division.

Required

Oral communication skills to understand and convey information accurately.

Required

Ability to write routine business correspondence, training materials, and operating procedures using grammatically correct language.

Required

Knowledge of general business and finance policies and procedures.

Required

Working knowledge of computer terminals as they relate to data input, reporting, policies, and procedures.

Required

Working knowledge of computerized billing and receivable systems.

Preferred

Ability to type by touch with speed and accuracy.

Required

Skill in operating a 10-Key adding machine by touch with speed and accuracy.

Required

Skill in adding, subtracting, multiplying and dividing whole numbers, fractions, and decimals.

Required

Power User or advanced knowledge of StarRez Housing Database System version 9.0 or higher.

Preferred

Proficient in Excel macros and Visual Basic for Applications (VBA).

Preferred

Skill in developing and delivering software training in a business environment.

Preferred

Working knowledge of Microsoft programs (Word and Outlook).

Preferred

Working knowledge of standard office equipment such as telephones, facsimile machines, copy machines, printers, and document scanners.

Preferred

Working knowledge of Sharepoint wiki articles.

Can be trained

Working knowledge of KACE help desk application.

Can be trained

Additional Posting Information

Bargaining Unit:
CX-Clerical & Allied Services

Application Deadline:
10-26-2022

External Posting Date:

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