Position can be located anywhere in the Bank OZK Footprint.

Job Purpose and Scope:

The SVP, Mortgage Operations is a critical leadership and player-coach role within the Bank OZK residential mortgage business and is responsible for driving core mortgage operations activities and critical business initiatives while managing risk.

Essential Job Functions:

• Own and drive mortgage operations key launch initiatives, projects, and programs
• Drive and be accountable for achieving operations efficiency targets and reducing manual touch points
• Hire, train, and lead operational staff to meet the needs of the mortgage division
• Interface with internal partners across all levels of the bank and mortgage division including Technology, Legal, Compliance, Risk, and Loan Servicing
• Represent, speak on behalf of, and strongly advocate for mortgage division interests and priorities in a variety of forums, including executive forums
• Serve as the subject matter expert for all mortgage operations processes and procedures
• Evaluate needs and build procedures to identify opportunities for automation and further reduction of manual touch points
• Gather and analyze large amounts of disparate data and make concrete recommendations for process improvements and reduced risk
• Translate data, findings, and analysis into meaningful and compelling executive level presentations
• Actively track and follow up on issues, risks, and action items as they relate to ongoing business operations initiatives
• Exercise sound judgement in escalating issues in a timely manner such that intervention can successfully salvage at-risk items and customer service issues
• Provide daily oversight and pipeline management to ensure capacity optimization and progress towards monthly business objectives and funding goals
• Identify, own, and drive closure of operational issues
• Identify and lead process improvement initiatives to improve the client experience (internal and external)
• Increase team productivity including reducing processing turnaround times
• Perform ad hoc requests, as needed
• Regularly exercise discretion and judgment in the performance of essential job functions
• Maintain good punctuality and attendance to work
• Follow Bank policy, procedures, and guidelines

Knowledge, Skills & Abilities:

• Comprehensive knowledge of the mortgage industry and all relevant regulations, particularly as it relates to underwriting, processing, closing, and funding
• Ability to lead and implement successful system and process re-engineering initiatives with a demonstrated quantifiable benefit to business operations, overall efficiency, and reduced risk
• Ability to work effectively and collaboratively with compliance and/or audit teams
• Ability to communicate effectively both verbally and in writing, including effective negotiation skills Ability to demonstrate effective organization, project management, critical thinking, analytical, and problem-solving skills.
• Ability to demonstrate expertise in process definition, documentation, and oversight
• Ability to demonstrate exceptional client and sales-focused mindset with a strong appreciation for maintaining a robust controls environment
• Ability to demonstrate strong business acumen and effective relationship management skills
• Ability to influence others effectively and create support and buy-in across a wide range of stakeholders
• Ability to manage, lead, and mentor staff
• Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Equipment Used in Job Performance/Working Environment:

• Computer

• Telephone
• Multi-function device

Major Job Demands (Physical/Mental):

• Decision-making
• Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#JT

Position Requirements:

Basic Qualifications:

• Bachelor’s degree or commensurate work experience required
• 15+ years of mortgage operations experience required
• 7+ years of progressive leadership experience within the mortgage industry, preferably in operations and including underwriting, processing, and closing, required