Job description

Technical Analyst (US - Contract)

At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 12-month temporary assignment. We act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.

The Technical Analyst is a supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.

What You’ll Do:

• Identifies simple known patterns (a figure, object, word, or sound) that are hidden in other distracting material and understand opportunities for improving services and/or products
• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions
• Researches and analyzes complex technical data using statistical methods
• Identifies that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this
• Assists with issue or incident investigations by gathering and documenting necessary information
• Identify, research, test and escalate bugs to the appropriate team for resolution
• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities
• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process
• Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions
• Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for
• Applies technical expertise to resolve service and system disruption in coordination with technical teams

Who You Are:

• Bachelor’s degree in Mathematics of Physics preferred, technical degree preferred
• Minimum 1+ years of experience in a related field
• Demonstrates production and/or data analysis work experience
• A+ Certification or equivalent
• Experience with AWS Foundationals
• Familiarity in working with infrastructure services
• Able to configure or operate cloud infrastructure through tools or interfaces
• Understand lower-level complex systems
• Broad understanding of observability and operational tools
• Has a foundational understanding of software testing principles
• Is familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash)
• Know basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz)
• Basic understanding of how team goals fit a business need

Please note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

No C2C or Third-Party Vendors

Req: 6150

Job Type: Contract

Pay: $35.00 - $43.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dallas, TX 75240: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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