Job description

Job Type: Entry Location: Sulphur Springs, TX

Job Category: Technical Job ID:

Technical Support

We are looking for highly enrgetic individuals who want to grow a career in this exciting industry. We offer a competitive wage and partner with industry leaders such as Solar Energy International (SEI) and the North American Board of Certified Energy Practitioners (NABCEP) to offer company-funded educational opportunities and paths.

Come STEP into the future with us!

Job Description

A critical company position as the primary liaison for technical questions from our customer base requiring strong communication skills and the ability to understand and troubleshoot problems remotely.

A successful candidate will be responsible for:

• Functioning in a fast-paced customer support environment which will require the ability to examine, question, and troubleshoot technically complex issues.

• Representing your customers problem; working with engineering and technical bench teams to find a solution.

• Working with our customers and RMA teams to truly understand the customer’s issue and whether a return is needed as well as secondary troubleshooting support with the customer on returned products that have no problem found.

A successful candidate will demonstrate:

• An unwavering commitment to the empathy of the customer. Solar design is a very complex topic, put yourself in their shoes, and create a positive outcome.

• The ability to be a critical thinker that can research and verify information provided either online, through manuals, or with the engineering and technical bench teams.

• A desire to be a team player that is teachable, coachable, and eager to learn and master new technical topics.

• A commitment to a 40-hour work week with flexible lunch and break schedules to ensure support coverage.

Qualifications:

• Strongly believes in the value and benefit of solar and is willing to grow with the company and industry

Must be willing to work 11am-8pm and have Saturday availability

Job Description: Technical Support

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Application Question(s):

• Are you able to work 11am-8pm M-F with Saturday availability?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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