Job description
As a Tier 1 Technical Support Representative, you’ll help customers understand the benefits of their product, get their devices up and running, and troubleshoot any problems that customers might be experiencing with their devices. We're looking for smart problem-solvers who love helping customers and have a proven track record of doing so.
This role is performed remotely within Las Vegas, NV after New Hire Orientation (NHO)
Office located at 490 E Capovilla Ave, Las Vegas, NV 89119
Responsibilities (including, but not limited to)
- Provide customers with excellent service and support using your training and technical skills.
- Ability to communicate clearly, both written and verbal.
- Provide timely feedback to your supervisor regarding customer service issues. Required knowledge of multiple products and ability to deepen or retain relationships through service
Experience and Skills
- Ability to multi-task and work with a high level of accuracy
- Working knowledge of Windows-based applications, including Outlook and Word.
- Experience using Mac or iOS computers.
Who you are
- Thrive in a fast-paced environment.
- Have the talent and ability to turn problems into solutions.
- Enjoy the challenge of learning something new and being paid for it.
- Great at building relationships through trust and collaboration.
Minimum Qualifications & Requirements
- Prior experience in a software or technology-based company strongly preferred
- 1-2 years of experience in Technical Support or a customer-facing technical role
- Experience with help desk software preferred
- Experience with technical support for smart home devices (ex: doorbells, digital thermostats, light switches) preferred
- Exceptional written and communication skills
- Well-versed and comfortable being in an external-customer-facing role, demonstrating email, phone, and live chat etiquette
- Successfully pass our technical assessment and complete our interview process.
- Maintain good attendance.
- Must complete a pre-hire background check.
- Experience in the work-from-home environment is a plus
- All equipment will be provided
We’re here to make a difference: we’re not just another call center; we’re changing the way support and client relationships are viewed for the future.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Required)
- Call center: 1 year (Preferred)
- Software troubleshooting: 1 year (Required)
- iOS & Windows OS: 1 year (Preferred)
Work Location: Remote
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.