Job description
The Role:
The right candidate for the Emma Technical Support Specialist role will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. They should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.
In This Role You Will:
The right candidate for the Emma Technical Support Specialist role will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. They should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.
In This Role You Will:
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Learn the ins and outs of the Emma application
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Answer customer inquiries by phone and email quickly and efficiently
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Manage all customer communications in a timely, accurate and friendly manner
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Troubleshoot advanced technical issues
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Collaborate with teammates on cases, resources and process improvements
Perks & Benefits:
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Competitive compensation and benefits package
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Life, AD&D, Short and Long Term Disability Insurance
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401k with company match
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Open Time Away
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Paid parental leave
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