Job description
The Technology Support Analyst works as part of a team to provide a full range of technical support for the technology systems throughout the resort including point-of-sale (POS) desktops and peripherals, back-office desktops/laptops, tablets (IOS and Android), printers, digital signage, ski lift gates, phone system, and account creation. Duties include installs, configuration, deployments, maintenance, analysis, and troubleshooting.
This position is regularly scheduled for weekends and holidays, as well as for some evening events.
Essential Functions/Major Responsibilities:
- Research and analyze the technical needs and resources of the resort, including developing a good working knowledge of the overall purpose of a particular function and its daily operations
- Research and provide recommendations for various hardware and software solutions
- Provide technical support and configuration of desktops and laptops throughout the resort
- Provide support and installation of POS systems and peripherals
- Provide technical support for RFID infrastructure which includes gate configuration, hardware and software support
- Provide technical support for all speakers, amplifiers and music streaming devices throughout the resort
- Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling and setup to all device
- Perform a variety of tasks related to the ongoing maintenance of devices as directed
- Maintain documentation of systems and processes
- Respond to trouble tickets, email, walk-ins, and telephone requests for technology systems support needs
- Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication and resolve problems
- Respond to guests in courteous and efficient manner
- Provide superior service to our customers (internal and external) at all times
- Provide training, collaborate, and share information with other IT team members
- Document, track, and monitor tickets to ensure timely resolution of all support issues
- Provide training, collaborate and share information with other IT team members
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer.
Qualifications and Skills
- Strong troubleshooting ability and the capacity to learn quickly
- Solid working knowledge of PC/Laptop/Tablet hardware and peripherals
- Experience with Windows OS and Microsoft related products (7, 10, Office 365, Active Directory), Android and Apple IOS smartphone and tablet technologies
- Knowledge of basic networking concepts
- Associate's Degree in computer science or a combination of education and experience from which comparable knowledge and skills are acquired
- Able to communicate clearly and effectively through writing and speech in a professional and approachable manner
- Must be able to lift up to 50lbs
- Must have a valid driver's license and be able to provide your own transportation
- Able to ski or snowboard at an intermediate level
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