TECIII

- (220001L4)

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

In the Traveler Experience organization, we provide more than just a booking. Through the combination of people and technology, we are focused on the complete travel experience – delivering world-class service to our customers through the channels they prefer. We are on a journey to become the leading digital travel management company and we will get there by moving forward together.

Position overview

Traveler Experience (TX) is seeking a Travel Experience Counselor III; who would be able to use specialized expertise to provide consultative customer support services to clients via multiple channels.

Position Description

• Creates and completes travel arrangements (car, hotel, air, rail) for complex accounts
• Expert at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
• May function as a SME with specific client knowledge and/or serve as the customer point of contact in small implant/explants
• May manage first level customer complaints/escalation
• Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares and potentially VIP service
• May assist other team members in resolving problems

Assignments include both routine and non-routine work

Position Requirements

• Experience & education:
  • Experience
    • High School diploma
    • 5+ years of experience working in a customer service environment that includes 3+ year as a travel counselor
• Knowledge, skills and abilities (KSAs)
  • Strong verbal and written communication skills
  • Good travel industry knowledge
  • Skilled in GDS and other booking tools used by CWT
  • Has specialist skillset and/or subject matter expertise
  
  

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated.

As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records.

Primary Location US-MN-Minneapolis

Work from home No

Employment type Standard

Job Family Travel Counselor

Scope Regional

Travel No

Shift Day Job

Organization TX_Operations_All Countries (Non-GSC)

Experience Level 5 to 7 years

Job Posting Oct 17, 2022

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class