Telephone Activation Specialist I - Located in Chillicothe, IL
Full Time
Chillicothe, IL 61523
Posted
Job description
Located in Chillicothe, IL
GENERAL RESPONSIBILITIES:
The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation.
SPECIFIC RESPONSIBILITIES :
EXPERIENCE/SKILLS :
EEO: m/f/d/v
Email Contact: sydney.becker@mediacomcc.com
audit, customer service, call center, representative
GENERAL RESPONSIBILITIES:
The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation.
SPECIFIC RESPONSIBILITIES :
- Answer inbound telephone calls.
- Audit SODI tasks to ensure order completion.
- Reviewing past due orders and attempting to reschedule.
- Examine fallout from equipment fulfillment including order entry and shipping dates, including preprovisioning TIVO devices for next day installations
- Audit rejected telephone orders and place outbound calls when necessary to inform customers of issues and work toward resolving them.
- Auditing and assisting customers through Third Party Verification, required on every order in which a customer elects to keep an existing telephone number.
- Audit and repair telephone orders that failed to build to telephone switch.
- Monitoring orders in real time for errors with porting numbers, held orders, or failed telephone activations.
- Fallout caused by improper entry or systematic issues.
- Audit all transfers of service keyed with telephone product for accuracy
EXPERIENCE/SKILLS :
- High School Degree required
- Preferred - Up to 1 year of previous Customer Service experience
- Customer-oriented mentality.
- Ability to operate a computer.
- Effective listening skills with high level of empathy.
- Effective verbal communication skills, including grammar and tone.
- Strong ability to ask relevant questions to identify customer needs/concerns.
- Ability to remain calm and confident while managing confrontation and rejection.
- Self-motivator - upbeat and with a high energy level.
- Strong work ethic; team-oriented attitude.
EEO: m/f/d/v
Email Contact: sydney.becker@mediacomcc.com
audit, customer service, call center, representative
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