Job description

IN OFFICE POSITION

Responsible for performing a variety of clerical support functions for assigned department while adhering to department policies and procedures; provide clerical support to department which may include data entry, faxing, copying, distributing, and filing material; conduct inventory and maintain office supplies, as necessary; generate reports as requested

Location: IN OFFICE - Plymouth Meeting, PA

MAJOR JOB ACCOUNTABILITIES

Clerical Support Functions -Perform a variety of clerical support functions for assigned department while adhering to department policies and procedures

• Provide clerical support to department including data entry, faxing, copying, distributing, and filing material
• Prepare routine correspondence, memorandums, envelopes, labels, etc.
• Receive, sort and deliver telephone messages, mail, and reports to appropriate departmental staff
• Prepare and track incoming and outgoing courier packages
• Greet visitors to the department and provide additional information to general inquiries
• Run errands and respond to requests from departmental staff
• Respond to e-mail communication in a timely manner
• Assist in scheduling meeting for departmental staff

Inventory and Maintenance Functions- Conduct inventory and maintain office supplies, as necessary

• Maintain all copy related supplies (e.g., copy paper, toner, etc.)
• Ensure all departmental copy and fax machines are filled with paper, reloading as necessary
• Report equipment issues or repair requests, ensuring a service call is placed to appropriate individual
• Ensure resolution of all copy related repairs and follow-up as required Report Preparation - Generate reports as requested
• Conduct research and compile data for report preparation
• Prepare reports, identify and resolve discrepancies
• Distribute reports as requested by supervisor

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications.

Education

• High school diploma or GED required. Experience
• Minimum one year general clerical or customer service experience required. Other
• Basic knowledge of MS Office including Word, Excel, and Outlook require

Location: IN OFFICE - Plymouth Meeting, PA

PAY: $15 per hour

Job Type: Full-time

Company's website:

• https://www.healthadvocate.com/site/

Company's Facebook page:

• https://www.facebook.com/healthadvocateinc/

About US:

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Silver winner - Best in Biz Award 2020
Most Customer-Friendly Company of the Year

Silver winner - Stevie® Award 2020
Healthcare Customer Service Department of the Year

Bronze winner - Stevie® Award 2020
Most Valuable Response by a Customer Service Team

Job Type: Full-time

Pay: $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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