Under the direction of the Director of Patient Services & Financial Assistance and the Manager of Patient Services. The Temporary MonkeyPox Vaccine Clinic Coordinator is responsible for providing exemplary customer service, documentation, appointment scheduling, audit procedures, including Saturdays as required. The Temporary MonkeyPox Vaccine Clinic Coordinator is responsible for the completion of various billing services. This is a temporary, 37.5-hour per week position expected to last approximately 6 months.

Representative Duties:

1. Provide excellent customer service

• Answer each phone call in a cheerful and professional manner
• Log information on calls received, where required and maintains detailed and accurate records
• Provide clients with correct and accurate information regarding MonkeyPox Vaccine services
• Refer unusual or difficult situations to supervisor
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
• Be discrete when obtaining sensitive information from clients
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Perform reception duties in an efficient, professional and courteous manner

2. Schedule appointments according to established procedures

• Schedule appointments according to MonkeyPox procedures and Phase

3. Meets agency participatory expectation

4. Performs other related job duties as required

• Minimum of high school graduate or equivalent
• Computer experience
• Knowledge of business procedures desired
• Willingness to work with a diverse patient population including gay men, lesbians, seniors, students and others
• Calm, patient, flexible and understanding manner
• Ability to work harmoniously with diverse groups of individuals
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

• Successful customer service background
• Previous experience in healthcare or medical office administration
• Previous experience in call centers
• Bilingual Spanish/English