Toll Collector

Full Time
Philadelphia, PA 19102
Posted
Job description
  • Hiring Immediately!
  • Flexible Schedule
  • Growth Opportunities
  • Pay Activ –On demand access to earned wages, get up to 50% of your earned wages immediately
  • Paid Training
  • Free company uniform

The following programs are available to help support you at no cost:

  • Health Coaching & Resources: 1:1 health coaching available to all employees.
  • Employee Assistance Program (EAP): 24/7 access to confidential counseling for you and eligible members of your household.
  • Smoking Cessation Program

Additional Benefits:

  • 401(k) with Employer Match
  • Medical, Dental and Vision


The Spirit of the Position:

The TollBooth Collector greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

  • You’re charismatic, full of energy, and happy to help in any way you can.
  • Responsible is your middle name. You never disappoint because it’s not in your nature.
  • Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
  • Proficient in basic computer skills in the parking revenue control system
  • Able to work with or without supervision
  • Able to communicate professionally and effectively.
  • Open to feedback, differing opinions and other points of view.
  • Timely and demonstrates sense of urgency.
  • Excellent teambuilding and interpersonal skills.
  • A team player and can help motivate your team.

What will I do?

  • Greet customer, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
  • Collects tolls and is accountable for correct financial transactions
  • Promotes good job relationships and extends courtesy to DRPA patrons under all circumstances.
  • Reports toll violations and unusual situations and malfunctions of equipment to the Plaza
  • Complete other related duties as assigned.

Education:

  • High school diploma or GED preferred but not required.

Experience:

  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.

Skills:

  • Willingness to be flexible, work multiple facility locations.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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