Job description

We're seeking a Training Assistant to join our Caregiver Training Program!

About the Program: Join our 5-star rated Caregiver Training Division at Sunrise Services! Our Caregiver training program offers a wide variety of both in-person and online classes to prepare future caregivers for renewing and achieving certification. The program offers every class needed to achieve and renew HCA-C. advance to a NAC, complete CPR, and so much more!

General Responsibilities: Work with the Training Coordinator, Director, Instructors, Sunrise personnel, and outside agencies to coordinate the caregiver training program.

Essential Functions: (Tasks, Responsibilities, and Competencies. May not include all duties of this job)

• Assist the Training Coordinator & Director in any & all aspects of the Training Programs needed. Most tasks will be delegated. This includes, but is not limited to:
• Providing consistent & excellent customer service
• Helping enroll students in classes including handling payments
• Answering the phone lines
• Responding to emails
• Making copies of training materials
• Data entry
• Completing employee training timecards
• Archiving / scanning class documents
• Completing & managing supply inventory proactively
• Updating forms upon request
• Aiding in the creation or editing of online courses
• Providing technical assistance for online training issues (such as resetting passwords, resolving log-in issues, and correcting student errors).
• Sending invoices to billable agencies
• Coordinating petty cash to accounting weekly
• Facilitating online classes held in the office
• Filling in as back-up Instructor for courses eligible to teach when needed
• Teaching courses as assigned (such as CPR skills)
• Documenting any student problems or exceptions in the enrollment system
• Creation of marketing materials and delivery
• Performing other duties as assigned by Training Director or Training Coordinator

Essential Requirements: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)

Education: High School diploma or GED

Required Qualifications:

• High school diploma or GED
• DSHS background clearance required.
• Customer-service oriented
• Proficiency in Microsoft software & ability to learn new programs
• Willingness to be adaptable with a positive attitude to help where needed.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Acceptance of people from various economic, social, and cultural backgrounds.
• Reliable and trustworthy.
• Professional affect and appearance.
• Ability to work well in both team environment and with minimal supervision.
• Willing to become DSHS approved Community Instructor
• Ability to work out of any Training location assigned & be flexible in shift required
• Experience in long-term care settings
• Active HCA-C or NAC credential

Preferred Additional Qualifications:

• Previous administrative experience
• Experience handling customer payments
• Experience with marketing
• Prior help desk or LMS experience

Keywords: Entry-Level, Customer Service, Scheduling, Health Care, Training, Coordinator, HCA, NAC, CNA, CPR, Administrative, Office, Calls, Class

This Job Description reflects Sunrise Services, Inc.’s and the employee’s best effort to describe the essential functions and essential requirements. It is not intended to be an exhaustive statement, an employment agreement, or a contract. The company has the exclusive right to alter this job description at any time without noticeto the employee, due to business demands, to provide reasonable accommodation, or for other purposes.

Proclamation 21-14 requires COVID-19 Vaccinations for employees, volunteers, and contractors that work in a healthcare setting. In accordance with the Governor's proclamation, Sunrise Services employees are required to be fully vaccinated. Proof of vaccination status will be required upon hire.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Everett, WA 98203: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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