Job summary
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, Amazon Extra Large (AMXL) might be the right team for you. The AMXL Operations Center (XLOC) is looking for an experienced and motivated Lead Transportation Specialist with a strong record of achieving results, eager to contribute, plan & execute in order to optimize performance and ensure a great customer experience. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

Amazon Extra Large (AMXL) obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture in customer homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. We are currently in the process of building out a network that is poised for big growth in the coming years. The transportation network encompasses all of the operations required to deliver worldwide shipments to and from our fulfillment centers and third party partners through a network of transportation service providers.

Are you the type of person who possesses an entrepreneurial drive, seeking to create, develop and integrate innovative solutions to deliver world class service to the customers? An ideal candidate has a background in transportation and excellent data dive deep skills. This role will require exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgment. The successful candidate will be proficient at identifying / solving or escalating logistics challenges and possess a bias to get things done and deliver results while functioning as part of a team.

Key job responsibilities

• Execute daily operations in the form of route monitoring, carrier & vendor outreach, and problem solving for a rapidly growing network.
• Support continuous improvement of daily operations. Your feedback will be critical for as we grow this team and expand our AMXL operations into many more US cities.
• Must be able to systematically escalate problems to the relevant stakeholders and teams and follow through on the resolutions to ensure they are delivered.
• Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews
• Continual, tactical communication with external customers (Vendors, Carriers) and internal customers (Retail, Finance, Delivery Stations, Sort Centers)
• Identify and eliminate root causes of route inefficiencies, capacity constraints, and route cancellations.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

• Bachelor’s Degree in Logistics, Transportation, or Technical related field from an accredited university
• 3+ years of work experience in logistics/transportation industry
• Basic knowledge of SQL and willingness to learn more
• Experience writing VBA and using macros in Microsoft Excel
• Demonstrated experience pulling and analyzing data to aid in root cause identification and drive process improvement initiatives across the network
• Ability to organize and manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Ability to problem solve independently

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.