Job description

Chubb has an exciting opportunity to join the Claims Service Center Senior Leadership team as the Vice President of Employee Development. This role is responsible for the strategy and execution of employee learning and development programs, the delivery of technical job training, developing the framework for assessing employee performance, and establishing common quality standards across the Service Centers. The Vice President of Employee Development will oversee both training and quality programs that support multi-site Claim Centers throughout North America, in all claim disciplines (Auto/Property/Casualty/FNOL, Operations).

The successful candidate will engage with key stakeholders to complete regular needs analysis and prioritize development activities accordingly. They will work across disciplines and business units to deliver a streamlined onboarding experience, a consistent and comprehensive New Hire Training curriculum, relevant supplementary training, and a data driven quality program to ensure consistent delivery of performance standards.

Major Duties/Responsibilities:
Responsible for curating and executing horizontal development programs for ~450 employees within the Claims Service Centers in close partnership with Claims Discipline Leaders, Claims University, Chief Technical Officer, and Quality & Compliance.

Manage, coordinate, and organize the priorities of the Employee Development Team in support of the Claims Service Center overall goals and objectives.

Responsible for the Claims Service Center “New Hire” onboarding experience and ensuring all training is completed effectively and timely, and within the timelines established.

In partnership with each Discipline, develop a data driven role assessment, implementing standards for performance and quality.

Manage the quality review practices for all Lines of Business; ensure consistency in reviews and identification of trends; communicate results and coordinate action plans with Claims

Leadership.

Manage the development and delivery of training programs, measuring quality, effectiveness, and relevance

Foster an open and collaborative partnership with Claims Leadership to identify training needs and opportunities

Ensure all training materials, plans and presentations are well prepared, organized, and meet the Discipline needs

Assess the overall effectiveness of programs and make improvements

Develop and foster relationships with key business partners: Learning & Development, Quality & Compliance, Service Center Claims Leadership

Serve as a point of contact and resource for business partners during periods of change and transition

Promote, support and leverage technology resources and tools to improve and enhance workflow efficiency and improve customer service. Serve as a resource and collaborative partner during periods of change

Qualifications

Proven experience as a leader and trainer

Strong leadership skills to include the ability to lead a diverse, cross-functional, and inter-disciplinary team

Ability to assess the training needs of a large Claim organization

Attract, develop, and lead a diverse team that maximizes performance and creates opportunities for the movement of talent

Excellent project management, analytical, communication and collaboration skills

Proven record of accomplishment of coaching and developing employees to higher performance levels

Knowledge of modern Training and Quality techniques and tools

Experience in designing technical course content or in leading teams

Outstanding communication skills

Excellent organizational and time management abilities

Requirements:
Minimum 5 – 10 years of insurance, training, or claims management experience

Qualitative and Quantitative analysis experience and training is strongly preferred

Experience in developing, implementing, and continuously improving training and quality programs

Bachelor's degree or equivalent experience; Advanced degree or insurance designation strongly preferred

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

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