Description

ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

Responsible for the development and administration of the hospice volunteer program. Supervises all aspects of volunteer services. *Develops and implements programs for recruitment, interviewing, training, retention, and orientation of volunteers.

In return for your expertise, you’ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

4618 - ProMedica Hospice- Davenport Office - Serving Quad Cities, Iowa
Location

4618 - ProMedica Hospice- Davenport Office - Serving Quad Cities, Iowa

Educational Requirements

High School Diploma or GED required. Bachelors Degree in behavioral sciences, human services, or related field preferred.

Position Requirements

Qualifications

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  Basic office skills, with excellent communication skills both written and verbal.
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  Excellent organization skills. Demonstrated experience in supervision.
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  Ability to work well with an interdisciplinary team.
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  Demonstrated ability to execute a supportive approach to volunteer and patient/family needs.

Experience

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  1 year experience working with families or groups and coordinating community volunteers preferred.

Travel

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  Approximately 50% on a daily basis.

Working Conditions

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  Exposure to disagreeable conditions including odors, infection, illness, and physical contact from disruptive patients.

Job Specific Details:

General Responsibilities

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  Develops and implements programs for the recruitment, interviewing, training, retention, and orientation for volunteers.
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  Coordinates volunteer assignments with patients and families based on program needs and volunteer?s skills and interests.
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  Coordinates the training and assignments of volunteers to other departments: ex., Bereavement, clerical.
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  Oversees volunteer documentation of volunteer activity.
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  Develops and implements programs for volunteer continuing education, recognition and support, performance reviews and quality improvement.
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  Plans and conducts volunteer support meetings and volunteer recognition.
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  Maintains volunteer personnel files.
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  Prepares statistical reports to meet Federal and State agency rules and regulations for hospice volunteers.
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  Prepares reports for the Director of Clinical Services, as required.
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  Participates in regularly scheduled interdisciplinary team meetings for coordination of patient care, exchange of information and problem solving, and to receive staff support and in-service education.
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  Participates in hospice programs providing staff orientation, training and education.
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  Participates in and provides community programs on hospice and related issues.
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  Educates community about all aspects of volunteerism, particularly as it relates to hospice.
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  Participates in agency quality improvement programs.
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  Accepts other assignments deemed appropriate.
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  Provides direct supervision of volunteers; monitors and evaluates volunteers? performance; evaluates the effectiveness, quantity, and quality of services provided by the volunteers.
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  Effectively assesses and monitors volunteer program needs and develops plans to meet the needs.
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  Maintains appropriate reporting and record keeping system.
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  Maintains a current knowledge of volunteerism by participation in continuing education programs, workshops, and professional organizations.
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  Willingly accepts direction from Director of Clinical Services/PCC.
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  Evaluates effectiveness, quantity, and quality of services provided by the volunteers.
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  Ensures that volunteer hours are equal to 5% of the direct patient care staff hours.
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  Adheres to established personnel policies.