Job description

Job Title: Operations Team Member

Date Created: August 2018

Date Revised:

Reports to: Vice President of Operations

Classification: Non-exempt Hourly

Position Overview: The Operations Team Member provides support to the overall daily operations of the warehouse and building/grounds.

Essential Job Functions

Warehouse Duties:

• Assists with duties required to maintain an organized, orderly warehouse.
• Sweep warehouse floor daily.
• Complete deliveries to/from customers, decorators, and suppliers.
• Helps to maintain supplies in both the front and back offices; keep paper and toner in good supply.
• Empty all trash daily.
• Keep the dollies in good repair.

Fulfillment Duties:

• Assist with the fulfillment orders.
• Communicate order status with front office personnel.
• Uphold the Double Check policy on all fulfillment orders.
• Bring fulfillment order tracking numbers (UPS End of Day) to business office.

Shipping/Receiving Duties:

• Assist with onsite shipping and receiving.
• Ensure appropriate shipping method is used on all outbound freight.
• Fold merchandise neatly and group according to size.
• Neatly package each order in a labeled box in good condition.
• Communicate orders shipped with front office personnel.
• Check in all inbound freight.
• Should an order be received incorrectly, manage the correction process.
• Call the supplier
• Request a call tag
• Confirm call tag receipt
• Have correct items shipped
• Notify the front office that order is incorrect and status
• Notify business office if the supplier issues credit (PO #, RA #, etc.)

Building and Grounds Duties:

• Assist with the maintenance of building and grounds.
• Remove trash and cigarette butts in the parking lot.
• Water and care for flowers; mow grass weekly.
• Contact appropriate repair person/company should maintenance issues arise and see project through completion.
• Assist with the performance of regular maintenance on the Ad-Venture van and keep it clean and filled with gas.
• Assist with the removal of snow from the sidewalks and parking lot and salt as needed.

Customer Service Duties:

• Develop a relationship with customers and communicate with all customers in a manner that is professional, courteous and friendly.
• Offer “service on steroids”: provide an extra measure of service in all areas of business.
• Communicate with the front office regarding when orders are delivered and who received them.

Other Duties:

• Other duties as assigned.
• Because the Operations Team Member works as part of a team and uses company equipment, punctual and regular attendance is required.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience and the company’s processes.

Requirements:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally.
• Strong attention to detail.
• Computer literacy.
• Valid Drivers License.
• Ability to flex schedule and work overtime as needed.

Education/Experience/Skills:

• Minimum of two years’ work experience.
• Strong organizational skills with the ability to prioritize and manage time effectively, problem-solve quickly and work under pressure.
• Must have a current driver’s license in the Commonwealth of Kentucky and be insurable through the company’s insurance policy.

Supervisory Responsibilities: None

Physical Requirements:

• Ability to lift up to 75 pounds.
• This position works in a typical warehouse environment. There are regular occasions when the worker is delivering products which will occur outdoors
• Worker is required to have close visual acuity to perform activities such as inventory calculations, review of invoices and preparation of shipping/receiving paperwork.
• The ability to express or exchange ideas by means of spoken word.
• Ability to perceive sounds at normal levels with or without correction.

This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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