Title: Warranty Claims Processor

Job Type: Full-time with Benefits

Location: Fully remote work environment; Located anywhere in the US

Who We Are:

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Summary:

Process Post Claim Review (“PCR”) functions for the Warranty and Goodwill Repair as outlined by client’s policy and procedures.

Responsibilities:

• 
  Review and process warranty claims in accordance to the manufacture policy and procedures
• Ensure quality standards and customer satisfaction goals are being met or exceeded through the daily management, support, and leadership from the Supervisor
• Liaise with client personnel at all levels
• Ensure approved diagnostic routines are followed and proper documentation is presented
• Process repair claims that require review for payment to dealer
• Understand why claims went into review
• Validate claims coding for proper causal part, labor op codes and parts
• Send corrective action to the team leaders and the individual
• Utilize and develop Excel worksheets and templates to increase efficiency
• Current topics or helpful information for team knowledge

Skills/Knowledge:

• 
  Excellent oral and written communication skill
• Excellent problem-solving skills
• Minimum 0-1 years of experience in automotive related field
• Minimum 1-2 years of experience with Microsoft office
• Experience with MS Excel formulas and macros as well as creating reports
• Experience in a customer service environment a plus

Reporting – Overall:

• 
  Report to Group Leader / Team Leader / Project Management
• Internal - Liaise with all the Company personnel
• External - Liaise with Customer and Customer Dealerships staff, and specialist warranty and technical data sources

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

If you are interested in this position apply here

https://careers.msxi.com

#MSXNAJobs