Pay Rate: $7.75/Hour + Tips (Avg including Tips $37/Hour)

The Willows Server is responsible for taking guest orders and delivering exceptional guest service.

Education:

• High School Diploma or GED Certificate preferred.

Age Requirement:

• Must be 21 years of age or older to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas.

Experience:

• Previous serving experience in a fine dining environment is preferred.

Additional Requirements:

• Excellent guest service skills; ability to upsell.

• Knowledge of alcoholic/non-alcoholic drink offerings and how to serve them; wine pairing knowledge is preferred.

• Excellent interpersonal skills with demonstrated patience and tact.

• Exceptional detail and follow-up skills.

• Ability to process payments via a point-of-sale system, if applicable.

• Excellent verbal and written communication skills.

• Basic English reading and writing skills; proficient in English conversation skills.

• Must be able to read labels, ingredients, and instructions, and write basic lists, notes, and directions; able to converse effectively with co-workers and guests.

• Excellent organizational, decision-making, and time management skills.

• Able to maintain composure at times of high volume.

• Must be able to work effectively within a team.

• Willingness to work flexible schedules and hours, including evenings, weekends, special events, and holidays.

• Ability to uphold department and company standards of etiquette and guest service while in the presence of guests and other Team Members.

• Must follow safety guidelines and grooming standards.

• Must maintain uniforms, using proper washing and ironing techniques, if applicable.

• Must obtain food handler card within 30 days of employment. Must obtain mandatory alcohol sales and handling training within 30 days of employment and must be retrained every two years.

• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.

• Native American hiring preference applies.

About Us:

Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more!
As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Consistent with federal law, Native American hiring preference applies.