In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team's work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result.

Leads a team of Eberle VivianClaims Specialists who manage WA Workers compensation claims for a single client to achieve the best possible outcomes and deliver an exceptional customer experience. Contributes to the organization's success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.

Washington Self-Insured Certification Required

Responsibilities:

• Leads and develops the team by supervising the day-to-day operations and claims handling of team. Establish priorities and coach employees to ensure the quality, accuracy and timely resolution of claims that may include high exposure / complex cases. Ensures compliance with jurisdictional and client requirements.
• Manage a small caseload of WA workers' compensation claims.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Leads and actively contributes to a culture of continuous improvement and efficiencies to improve how work is completed. Ensures utilization of tools and behaviors available to foster critical thinking and innovation around problem solving and development of standard work.
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
• Responsible for building and maintaining internal and external customer relationships. Resolves concerns / issues that cannot be handled by team members and escalates as appropriate.
• Hosts and facilitates in person and/or virtual claim reviews on a continuous cycle.
• Uses common reporting of data analytics and claim audits to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
• Other related duties as assigned.

Qualifications

• Advanced knowledge of WA Workers Compensation claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.