Job description

The Account Manager is a member of the Property Management team and is responsible for interacting with the resident and serves as a primary liaison between central support and the market office. This includes resident-facing customer service, administrative operations in Salesforce and Yardi, property visits and general support of the market office.

**ACTIVE NEVADA REAL ESTATE LICENSE REQUIRED**

ESSENTIAL FUNCTIONS

• Responsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication or in person.
• Acts as the primary market interface with resident handing daily email and phone correspondence.
• Partners with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquency.
• Ensures possession assets takes place timely in the event of non-payment.
• Processes all payments received in the physical office and mails to central office.
• Reviews and closes service requests to validate charges are allocated appropriately.
• Assists residents with: Rent Café, Renter’s Insurance, Early Terminations, Transfers, and Utilities.
• As assigned by the POD, responsible to appear in court on behalf of the company and to process any funds received in the office.
• Posts various notices at homes and collects violations signs as needed.
• Conducts occupancy checks as needed.
• Conducts move in and out operations in Yardi.
• Manages Salesforce case tasks between central and market office.

QUALIFICATIONS

• High School graduate required. College degree a plus.
• At least three years of previous property management experience in either the single family or multi-family rental industry.
• Strong organizational and attention to detail skills to manage timely collections of rent, fees and billing information.
• Ability to build and maintain positive relationships internally and externally.
• Projects confidence in interacting with residents and displays professional presence at all times.
• Ability to thrive in a dynamic, fast-changing, growth environment.
• Honest, ethical, and able to maintain confidentiality in a business setting.
• Interacts productively in person and through technology with co-workers, team members.
• Excellent oral and written communication skills.
• Ability to work a flexible schedule which may include evenings and weekends from time to time.
• Ability to comfortably navigate new technology and competency in MS Office a must.
• Real Estates license preferred. Some states may also require a Property Management Certification.
• Previous use of Yardi Voyager and Salesforce a plus.
• Must have a valid Driver’s License.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Preferred)
• Nevada Real Estate License (Required)
• Property Management Permit (Preferred)

Work Location: On the road

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