Job description
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire. Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share, please consider the opportunity below.
Hiring Salary Range: $33,097.00 - $39,106.00 Full Salary Range: $33,097.00 - $54,314.00
The Administrative Assistant position serves as the receptionist for the Collections Division. The position handles all incoming calls on three main phone lines, greets/directs all walk-in customers, and assists customers via phone and in person, answering basic questions and concerns regarding parking ticket fines, miscellaneous billings, and special assessments. Assists the Delinquent Collection Section with all clerical/administrative duties. Assists the Permit Technician with determining and issuing the appropriate privilege license/business permit to businesses in the City of Greensboro while maintaining compliance with the NC General Statutes and Chapter 13 of the City Code of Ordinances . Ability to communicate clearly, and effectively while providing excellent customer service.
A background credit check will be performed for the selected candid
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This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)
Qualifications
Minimum Qualifications:
- High School Diploma/G.E.D
- 1-3+ years of customer service (i.e, clerical/administrative duties, data entry, filing, etc.) in a "professional" office environment
- Microsoft Office experience
- Experience with operating multi-line telephone systems
An Ideal Candidate Would Also Possess (Preferred Qualifications) :
- Knowledge of multiple web-based software systems
- Knowledge of correct license/permit classifications associated with NC General Statutes and Chapter 13 of the City of Greensboro Code of Ordinances.
Requirements
Work Schedule: Monday - Friday; 8 am-5 pm
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