Who Are We

Brandywine Counseling & Community Services, Inc. (BCCS) is a welcoming and innovative organization that contributes to stronger communities and enhancing quality of life by creatively providing Education, Advocacy, Treatment, Early Intervention, and Prevention services. With integrity, we promote hope and empowerment to persons and families touched by mental health, substance use, HIV and multiple occurring diagnoses, and their related challenges.

The Behavioral Health Receptionist has primary responsibility for clerical duties involved with coordinating client care at the site. These duties include but are not limited to greeting clients/visitors, answering phones, directing visitors/clients to the appropriate areas and performing routine clerical duties. It is also the responsibility of this position to model and maintain high professional conduct and standards.

Job Responsibilities

• Assures telephone is answered in a timely manner and all messages are relied to the apocopate department or person.
• Check and prepare reminder calls or correspondences for clients.
• Files all and retrieves all documentation needed to stay in compliance with DE state and federal regulations
• Obtaining client demographic and verifying insurance information at each visit
• Obtaining necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records.
• Scan pertinent client information into EMR including client authorizations, recent labs delivered etc.
• Collecting co-payments, including cash, checks, and credit cards.
• Entering visit charges into EMR per doctor’s coding on scheduler
• Scheduling follow-up appointments and inputting recall notices into EMR as needed
• Insuring patient has necessary paperwork and insurance documentation for intake
• Obtaining client authorization for medical records release, HIPAA, Reminder calls, etc
• Identifying and resolving minor client billing complaints
• Maintaining cleanliness of waiting area and assure site brochures and other marketing material is visible to clients
• Assure counselors are alerted when client arrives for appointment
• Enter client information into EMR
• Types correspondence and reports for staff.
• Performs other related duties as assigned by Behavioral Health Office Manager

Qualifications

REQUIRED: High School Graduate or Equivalent

PREFERRED: Associates Degree

REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of Alcohol/Drug abuse.

Schedule:

PART TIME Monday-Thursday 3pm-8pm