Benefits Coordinator-Intermediate (UTHP Rehab PT MARC)
Job description
Job Summary:
Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.
Job Duties:
- Verifies and/or obtains all benefits insurance information for patients.
- Obtains authorizations and referrals.
- Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
- Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
- Manages patient appointments according to the physician's schedules and/or protocols.
- Performs all other duties as assigned.
Education:
High school diploma or GED is required.
Experience:
Three (3) years of directly related experience is required.
Additional Licenses and Certifications:
None.
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