Job description

Maximus is currently looking for Customer Service Representatives! This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

*This position is a Remote - Work at Home, Customer Service position. However,_ you must be able to physically pick up your equipment at our Miami, FL office location._

Essential Duties & Responsibilities:

• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
• Utilize standard technology such as telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
• Assist callers
• Refer escalated calls as needed to supervisor

Minimum Requirements:

• High School Diploma or GED required
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 20 WPM (words per minute)
• Ability to pass a federal background check
• Ability to comply with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Call center experience preferred, but not required
• Ability to speak and read English and Spanish clearly and professionally

Home Office Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by Maximus (laptop and headset) but must be picked up in our physical office located in Miami, FL, prior to your start date

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Language:

• Spanish (Preferred)

Work Location: Remote

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