Job description

This position is a remote location within the state of Arkansas

CALL CENTER AGENT - SERVICES RESERVATION CENTER:

If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a supportive team environment, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments, for their loved ones – all while working from home!

WHAT YOU’LL DO:

While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:

• Answer incoming phone calls from pet parents, assist with scheduling appointments, and answers all questions about our services.
• Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

• High school diploma or a combination of education and experience
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls

• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at,or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Demonstrate regular attendance and adherence to call center schedule

WHY YOU’LL LOVE IT HERE:A team of people who share the same passions as you – PETS!

• Associate discounts of up to 50% select merchandise and services
• Medical, dental, and wellness benefits
• Paid time off, tuition assistance, pet insurance and more! Visit benefits.petsmart.com for all offerings.'

'Work Remotely * Yes

Job Types: Full-time, Part-time

Pay: From $13.12 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: Remote

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