Job description

Help Us Help People to Realize the Resilience That’s Within Them.

Do you enjoy helping people to achieve their goals and dreams?

Want to work for a company committed to supporting, educating, and empowering people to choose and achieve what is important to them?

Monarch NC, a provider of high-quality and trauma-informed care for people with intellectual and developmental disabilities, mental illness and substance use disorders, is seeking a Behavioral Health Care Manager Extender to join our Shelby, NC team.

Responsibilities include:

• Perform general outreach, engagement, and follow-up with people we support to assist individuals to make informed choices regarding their care and services and other life decisions.
• Provides a variety of services and supports to emphasize personal safety, self-worth, confidence, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, development of social supports and effective communication skills.
• In conjunction with the care management team, engage in various skill-building activities such as learning how to obtain and maintain stable housing, manage finances, increase employment readiness skills, interact with others in private and public settings, maintain healthy non-violent relationships, engage in safe, non-medical ways to control modifiable risk factors that impact the person’s health (e.g. smoking, drug and alcohol use, obesity, etc.) and learn skills to increase motivation and actively address health conditions such as diabetes, heart disease, COPD, etc.
• Assist in the development of the goals in the Plan of Care/Individual Support Plan and comprehensive crisis plans to assist individuals to progress to goal completion.
• Coordinating services/appointments (e.g., appointment/wellness reminders, providing or arranging transportation).
• Provides services in various community settings to help the individual identify and address barriers that prevent him or her from receiving needed services from healthcare professionals, including primary healthcare, dental, oral and vision.
• Link individuals to appropriate community-based services to ensure that they are actively engaged in the service, including supports related to housing, and employment.
• Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self-determination in all areas of life.
• Assist with self-help, advocacy, pre-crisis support, and supporting the individual with speaking with employers, landlords and others regarding reasonable accommodations for the person’s disability.
• Document encounters and contacts made on behalf of people we support; complete and submit billing documentation.
• Assist new staff and/or current staff with orientation, mentoring and training.
• Complete all other relevant responsibilities assigned by the supervisor.
• Driving and travel may be required.

To qualify, candidates must have the following:

• A High School Diploma or equivalent is required.
• At least 1 year of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member), or paid experience performing the types of functions listed in the job description, with at least one year of paid experience working directly with the Tailored Care Management eligible population
• A valid North Carolina Drivers License is also required.

We understand that in order for our professionals to take good care of our people, we need to take good care of them too. That’s why we offer the following benefits:

• Medical, Dental and Vision Insurance
• Paid Time Off, including 9 company holidays
• Employee Development Program
• Employee Retirement Plan
• Employee Referral Program
• Employee Assistance Program

...and much more!

Come join us in our mission to support people with disabilities in growing toward their potential, reaching their dreams, and making their own informed choices about where they live, learn, work, play and worship. We look forward to working with you!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• tailored care management: 1 year (Required)
• navigating the Medicaid system: 1 year (Required)

Work Location: One location

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