Job description
Overview:
How You’d Spend Your Day:
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JM Lexus, located in Margate, Florida, maintains state-of-the-art Service and Parts departments, as well as one of only a few Lexus Certified Collision Centers in the country. It is also a leader in environmental sustainability, employing a number of eco-friendly business practices such as solar power, efficient lighting and modern paint technologies to offset its carbon footprint. The JM Lexus Certified Pre-Owned Department offers a wide range of makes and models with the dealership’s standards of excellence. JM Lexus’s unique model offers guests a dedicated consultant, up-front transparent pricing and no dealer fee. Learn more and interact with JM Lexus on Facebook, Instagram and Twitter.
JM Lexus is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.
Job Description:
JM Lexus is currently seeking top talent as a
Client Care Representative.
The Client Care Representative is a specialized, highly trained & skilled member of the Sales Client Care Center (BDC). The Client Care Representative handles inbound sales calls, processes Internet leads, confirms appointments, performs outbound follow-up calls to equity clients(VIP), follows up on Internet leads and any additional outbound calls requested by management that help lead to scheduled appointments, which helps ensure maximum efforts to meet sales objectives.
The Client Care Representative is a specialized, highly trained & skilled member of the Sales Client Care Center (BDC). The Client Care Representative handles inbound sales calls, processes Internet leads, confirms appointments, performs outbound follow-up calls to equity clients(VIP), follows up on Internet leads and any additional outbound calls requested by management that help lead to scheduled appointments, which helps ensure maximum efforts to meet sales objectives.
How You’d Spend Your Day:
- Promptly and professionally answering inbound sales calls with the goal of providing an exceptional client experience resulting in a scheduled appointment.
- Performing outbound follow-up calls for no shows, equity clients(VIP), Internet leads, and any additional outbound calls requested by management that leads to scheduled appointments and sold units.
- Mastering all training materials including Inbound Sales Call Guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions, promoting Lexus Plus principals and securing appointments with guests.
- Keeping current with sales specials, all direct mail pieces, price matrix on new and pre-owned vehicles and any notices from the manufacturer.
- Having strong product knowledge expertise, knowing all of the Lexus models and main features of each vehicle.
- Working flexible hours – All available store hours, including weekends and holidays.
- Ideal candidate must possess outstanding communication skills, to include writing skills, and maintain a cheerful and enthusiastic disposition.
- 2+ years of sales or call center experience, required.
- Bilingual (English/ Spanish) preferred.
- Ideal candidate will display a great work ethic, project a “can do” attitude in the face of change, enjoy conducting outbound calls with enthusiasm and support the goals and objectives of the team.
- Ideal candidate will enjoy mastering all training materials provided in the SalesMastery™ Certification training provided by Blueprint, Inc. which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections, etc.
- Proficiency in utilizing VinSolutions, Dealer Daily, Roadster, CarNow, CDK and VehicleXchange, preferred.
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