Organizational Overview

Founded in 1969, the National Council for Mental Wellbeing (National Council) is a membership organization that drives policy and social change on behalf of nearly 3,500 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. The National Council is a 501(c)(3) association that advocates for policies that ensure people who have mental health and substance use challenges have access to comprehensive, high quality services. We also offer state-of-the-science education and practice improvement consulting and resources to ensure services are efficient and effective.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary

The Client Development Manager owns relationships, from initial inquiry to contract execution and renewal, for all clients seeking instructor training and certification courses for the MHFA Adult community program and its training modules. As a Client Development Manager, you will work primarily with new and established clients to ensure successful procurement and implementation of MHFA training products and services. You are accountable for client acquisition and retention, overseeing satisfactory fulfillment and outcomes on all contracted MHFA training activities. Key responsibilities include scope of work development, requirements gathering, sales process and workflow management, continuous process improvement, and client success reporting.

Responsibilities

• Act as primary contact on sales calls with prospective clients
• Manage contracts of all MHFA Instructor trainings
• Cultivate and maintain relationships of strategic and high-volume implementations
• Track sales opportunities and partnerships using CRM software
• Collaborate closely with Client Services, Client Success, Administration, and Finance teams to address contract scope of work execution, terms and conditions, invoicing, and payment
• Play a leading or assisting role in special projects such as new product testing and launches

Required Qualifications

• 4+ years of related sales experience and/or customer service experience in the fields of health & safety, e-learning/higher education, professional credentialing, or similar
• Bachelor’s degree or an equivalent additional four+ years of professional sales experience
• Excellent customer service and interpersonal skills
• High-level proficiency in Microsoft Office—MS Word, Excel, Access, and PowerPoint
• Experience working with a CRM
• Exceptional organizational and time management skills
• Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
• 1-2 years project management experience a plus, but not required

National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.