Powerfront Inc. (www.powerfront.com) is an international SaaS provider and the creator of the INSIDE™ Customer Visual Engagement Platform. For the first time, retailers can view their online store or website LIVE in real-time; track customers’ behavior, and interact when it matters the most. Our Portfolio includes leading brands such as Gucci, Valentino, Staples, Rooms To Go, Sephora, etc.

We are a dedicated, passionate, and close-knit team with technology running through our veins. Powerfront is a strategic technology partner that transforms the way companies run their customer engagement strategies. A career at Powerfront is exciting, challenging, and rewarding.

We are looking for a game-changer to play a key role in account management, client retention and overall customer satisfaction. The ideal candidate is someone who:

• Has 5+ years of experience in account management or a client relations role
• Ability to apply reasoning and strategic advice to clients using our software
• Experience in nurturing and building relationships
• Ability to play a very collaborative role and regularly collaborate with designers, developers, and product owners in order to avail interactive and scalable sites/software/procedures/etc. on behalf of our clients

Key Responsibilities

• • Assist with general client relations and daily oversight for accounts.
  • Responsible for client meetings, and preparing for client presentations.
  • Prepare and distribute minutes of meetings.
  • Deliver insights and metrics of interest for each client meeting.
  • Perform customer follow-ups and ensure consumer satisfaction, be proactive in attending to client needs, action items, and requests.
  • Have a solid understanding of client profile, product use, and configurations.
  • Source and present creative ideas that meet the needs of the customer.
  • Communicate with various internal departments and follow up on client requests.
  • Responsible for independent problem solving and performance of duties.
  • Conduct training and client support documentation.
  • Other duties as assigned.
  • Reports to the Director of Client Relations

Key Requirements

• • Must possess a Bachelor’s Degree or equivalent.
  • Must have a passion for productivity, a flair for customer service, and an eye for detail.
  • A fast internet connection and quiet workspace are essential.
  • Must have excellent English, both written and spoken as well as strong interpersonal communication skills.
  • Excellent G-Suite or Microsoft Office (Word, Excel, and PowerPoint) skills.
  • Ability to handle highly sensitive and confidential information with integrity and professionalism.
  • Able to manage multiple tasks and priorities and adapt to changing situations.
  • A multitasker who isn’t fazed by a varied work schedule and can learn and adapt quickly.
  • Experience with e-commerce, marketing, customer support, or call center experience is a plus.

Summary of Benefits

• A dynamic & forward-thinking organization revolutionizing retail technology
• A virtual workforce, remote but highly interactive and collaborative
• Competitive salary and benefits
• Be a part of an amazing culture with a high client and staff retention
• Take pride in partnering with the most prestigious brands in the world
• Career progression and longevity

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.