Job description
Overview:
The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back end collector depending on business needs.
Responsibilities:
- Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex consumer or commercial accounts/loans. This position requires moderate supervision
- Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
- Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
- Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure or repossession request, etc.
- Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
- Skip tracing and other specialty queues as assigned
- Perform additional duties as assigned.
Required:
- High School and/or some college education
- Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
- General knowledge of the lending process from point of application to note documentation
- General knowledge of credit bureau information and other sources of consumer reporting
- Good communication and interpersonal skills
- Strong organizational and analytical skills
- Good judgment
- Strong negotiating and decision-making skills
- Strong PC skills
- Team player and supporter
- Three or more years of related external and or internal collection experience, (minimum 1 year internal) working similar consumer, mortgage or commercial products preferred. Job related experience will be considered.
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