Come and join the Kennebec Pharmacy & Home Care Team! We have an exciting opportunity as a Correspondence Specialist at our E. Chestnut Street, Augusta location!!

POSITION SUMMARY:

The Correspondence Specialist processes all incoming correspondence and provides support to the Revenue Cycle Team.

ESSENTIAL FUNCTIONS:

• Processing daily mail, batching, faxes, and answering phones.
• Coordinates w/ interoffice mail
• Responds to customer inquiries and complaints (i.e., bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
• Efficient, timely, and accurate processing and data entry of assigned claim files, and claim payments as required.
• Provide required support to the internal office teams as needed.
• Ability to multi-task and manage a heavy and active caseload.
• Daily maintenance and update of assigned files, correspondence, etc.
• Development and maintenance of positive working relations, regular communication, and follow-up with internal and external customers and customers as required.
• Access and utilize Claims System, generate loss runs and claim reports as requested.
• Handles all phases of customer inquiries received by telephone or by correspondence (written or electronic).
• Responsible for inventory (envelopes, ordering, office supplies)
• Timely notification of problems to Supervisor/Manager.
• Ensures all address with payers and third-party companies are updated and accurate.
• Performs other work-related duties as assigned.

OTHER RESPONSIBILITIES:

• Provide excellent customer service while taking inbound calls and assisting with requests.
• Maintains patient confidentiality and rights.
• Following all policies and procedures as outlined by the company, governmental.
  regulations, and HIPAA standards
• Maintains professional appearance and conduct at all times.
• Uses PTO appropriately.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma/GED equivalent.
• Good communication skills, both oral and written, Strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Works well within a team.
• MS Office skills
• Knowledge of billing, collections is a plus.

• Health Insurance
• Dental
• Vision
• Life Insurance
• Long- and Short-term disability
• Retirement plan with match after 1 year of employment