Job description

At Clearly Filtered, we are looking for an articulate and empathetic Customer Experience Agent who is ready to serve our customers. The ideal candidate will have strong communication skills, attention to detail, an understanding of our brand, and passion for resolving customers’ issues. This person will represent our brand as the first, and often times, only, person our customers will ever connect with. Being an entirely e-commerce brand, how we communicate to our digital audience is vital to our next phase for growth.

Our office is located in Rancho Santa Margarita, CA. This is a full time, hourly position. The position is full-time M-F/9 AM - 4 PM and includes health & retirement benefits.

What we are looking for:

• A “People-Person” who genuinely enjoys helping people
• Experience in Customer Service/Support; specifically over the phone support - comfortable walking people through resolutions
• Strong verbal and written communication
• Able to problem solve, work well on their feet and handle curveballs

What we will need you to do:

• Ensure that we continue to “wow” our customers by exceeding their expectations with outreach and support via phone calls, emails, contact form inquiries, and live chat
• Maintain customer satisfaction and loyalty by offering quick resolutions
• Take orders or update subscriptions service over the phone
• Offer and fulfill warranty replacements, returns and refunds
• Perform customer impacting projects such as subscription member outreach
• Complete assigned projects in a timely manner to ensure customers are impacted as minimally as possible
• Coordinate with the appropriate teams to troubleshoot customer issues
• Consistently use positive language and maintain a positive attitude

This position starts at $25.00 an hour and begins receiving regular performance reviews after a probationary period of (90) days.

Here’s what you’ll need:

Required:

• High School Graduate or equivalent
• Positive can-do attitude - Excitement about helping customers
• Superb written and verbal communication skills
• Problem Solving
• Computer Literacy (Familiar with Google Suite, gMail, Sheets, Docs, etc)
• Strong Organizational Skills
• Strong attention to detail
• Strong Work Ethic
• Comfortable multitasking
• Comfortable with meeting deadlines

Desired, but not required:

• Ecommerce experience
• Familiarity with Shopify, Gorgias and other help desk platforms.

What’s Clearly Filtered?

Clearly Filtered (www.ClearlyFiltered.com) is a Direct-to-Consumer E-Commerce company that sells water filters to people who really care about the cleanliness of the water they drink. Our customers never have to worry about what chemicals, toxins or contaminants might be lurking in their water because our filters capture all of the harmful things that can be in your tap water.

What’s it like working here?

We are a small, family owned company with less than 20 employees, and while we have been in business since 2011, we pride ourselves on our highly collaborative work environment. Our business is growing; we’re reaching new customers every single day; that’s where you come in!

Our products are fantastic, but what really sets Clearly Filtered apart are the people who work here. We have an incredibly capable team of people who are delighted in serving our customers and celebrating the team’s collective achievements. Our business, of course, is to sell water filters. However, our primary objective is to “wow” our customers with a truly exceptional experience.

What we are able to offer you:

• Small Company/Family Friendly Environment
• Collaborative Team Setting
• Medical Benefit Options for all Employees working 24+ Hours/week
• Full Time Hours - Monday - Friday/9 AM - 4 PM
• 10 Paid Holidays Days Annually + Paid Time Off
• 401(k) with Company Matching

Still Interested?

Send us your resume and let us know: What about this position excites you?

Clearly Filtered is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No nights

COVID-19 considerations:
The health and safety of our employees, has always been, and will always be our top priority!

Ability to commute/relocate:

• Rancho Santa Margarita, CA 92688: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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