Customer Order Management Specialist

Full Time
Bannockburn, IL 60015
Posted
Job description

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

You will join our Customer Service Team and report to the Customer Service Manager, where you will have the opportunity to provide exceptional care and service to all our internal and external customers!

YOUR RESPONSIBILITIES

  • Review purchase orders for accuracy and to ensure legal, financial, and operational guidelines are met.
  • Review agreements or proposed agreements for conformity to company Terms and Conditions and Revenue Recognition Guidelines.
  • Coordinate product/service orders requests cross-functionally and via External 3rd Party Partners to ensure accurate pricing and materials are listed and accelerate solutions. Problem solving delivery issues as well as delivery tracking.
  • Ability to act as liaison between customers, sales, 3rd Party Partners, Global supply chain, finance, and legal functions to ensure outstanding customer service.
  • Enhance existing processes and improve operational efficiency, consistency, and compliance in support of the organization’s financial and business objectives using action plans and business tools to motivate and excel.
  • Apply tools and present metrics to understand focus areas of continuous process improvement and to meet critical metric targets.

OUR EXPECTATIONS

  • High School Degree or equivalent with 2+ years of related experience.
  • Knowledge of Terms and Conditions business guidelines.
  • Competency in ERP and CRM systems such as SAP and SFDC.

*Desired qualifications express expectations for ideal/fully proficient candidates; equivalent experience will also be considered *

WHAT WE OFFER

  • Attractive compensation package
  • Employees have the option to work from home up to 2 days/week
  • We offer flexible working time models - for us, New Work is more than just home office
  • We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion. #Charterof Diversity
  • We offer a balance between support and autonomy to achieve your own goals in an international environment
  • With us you get the chance to successfully contribute your own ideas

GET MORE INSIGHT

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

APPLY NOW!

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Education:

  • High school or equivalent (Preferred)

Experience:

  • Related: 2 years (Preferred)

Work Location: Hybrid remote in Bannockburn, IL 60015

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