Job description

Description

This position provides day-to-day support to our customers by handling part inquiries and processing parts orders. The position requires all necessary skills to handle numerous phone inquiries and email requests for parts. Our Sales and Operations Support Specialists utilize their abilities and resourcefulness to diligently resolve issues such as missing information or technical questions within the ERP and engineering systems. A sense or urgency is essential to expediting the parts order delivery and in processing billing issues. The position requires diligence in locating of customer records and handling of machine manuals and bills of materials to expedite part order quotes.

Essential Duties and Responsibilities:

• Prompt Response to all Part Order Inquires
• Ability to read Drawings to identify parts for customer requests
• Create Sales Quotes and Sales Orders
• Resolution of discrepancies of Sales Orders and Invoices.
• Work independently but know when to ask for assistance
• Follows procedures and processes well
• Strong Time management Skills to process all parts request with the day of receipt
• Other duties as assigned

Requirements

• High School Graduate with some college ideal
• Minimum of 3-5 years of Customer Service experience
• Excellent Phone and Communication skills
• Excellent Organization Skills
• Solid Computer Skills, Knowledge of Infor (ERP) a plus
• Must be detail oriented

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Elgin, IL 60123: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• ERP systems: 1 year (Preferred)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.